Privacy Policy - MemChain AI

1. Information We Collect

We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources. This includes:

Account information (name, email, company details)
Usage data and analytics
Device and browser information
Communication preferences
AI memory data processed through our platform

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Specifically, we use your information to:

Provide and operate our AI memory platform
Process and store AI memory data securely
Communicate with you about our services
Improve our platform and develop new features
Ensure security and prevent fraud
Comply with legal obligations

3. Data Security and Protection

We implement comprehensive security measures to protect your data, including:

End-to-end encryption for all data transmission
AES-256 encryption for data at rest
Multi-factor authentication and access controls
Regular security audits and penetration testing
SOC 2 Type I compliant infrastructure
GDPR and HIPAA-ready data handling procedures

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

With your explicit consent
To trusted service providers who assist in our operations
When required by law or legal process
To protect our rights, property, or safety
In connection with a business transfer or acquisition

5. AI Memory Data Handling

As an AI memory platform, we handle sensitive AI-generated and processed data with special care:

Memory data is encrypted and isolated by tenant
Access is strictly controlled through permission-based systems
Data retention policies are configurable by organization
Memory data can be exported or deleted upon request
We do not use your AI memory data to train our models

6. Your Rights and Choices

You have several rights regarding your personal information:

Access and review your personal data
Correct inaccurate or incomplete information
Delete your personal data (subject to legal requirements)
Export your data in a portable format
Opt-out of marketing communications
Restrict processing of your data

7. International Data Transfers

We may transfer your information to countries other than your own. When we do, we ensure appropriate safeguards are in place, including:

Standard contractual clauses approved by regulatory authorities
Adequacy decisions by relevant data protection authorities
Certification under recognized privacy frameworks
Your explicit consent for the transfer

8. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Retention periods vary based on:

The type of information and how it is used
Legal and regulatory requirements
Your account status and preferences
Business and operational needs

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze usage patterns. You can control cookie preferences through your browser settings.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through our platform before they take effect.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us through our website or at the contact information provided on our platform.